Desktop Support Engineer

Full time @Aforeserve in IT & Information Security
  • B-21, Sector 8, Noida Uttar Pradesh - 201301 India View on Map
  • Post Date : March 26, 2024
  • Apply Before : June 24, 2024
  • 0 Application(s)
  • View(s) 33
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Job Detail

  • Job ID 12025
  • Experience 1 Year
  • Gender Both
  • Qualifications Diploma
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Job Description

Roles and Responsibilities :

  • Strong organizational and multitasking skills.
  • Excellent communication and interpersonal skills.
  • Problem-solving and critical thinking abilities.
  • Knowledge of relevant industry regulations and best practices (e.g., ITIL for IT request management).
  • Ability to work collaboratively in a team with a 24/7 work environment.
  • Proficiency in using request management tools or ticketing systems.
  • Attend to service tickets. Log/troubleshoot and provision the solution using customer provided knowledge base
  • Transfer or dispatch to the next level of support. Daily communication/interaction via email/ticket/phone
  • Adhere to customer set processes and policies
  • Adhere to HP/Customer set quality standards & SLAs
  • Provide quality service & resolve concerns efficiently & professionally.
  • Serve as the first contact with customers who need technical assistance via the phone or email
  • Perform troubleshooting using different diagnostic techniques & SOPs
  • Troubleshoot, diagnose and resolve technical hardware and/or software issues
  • Redirect unresolved issues to the next level of support personnel.
  • Provide needed information on IT products or services
  • KEDB – Keep a record of problems/known errors and their resolution
  • Provide feedback on processes and make recommendations on areas to improve
  • Should have good Customer Handling Skills and be able to handle issues on Call or Chat.
  • Should have an understanding of applications such as Remedy, ServiceNow, Bomgar, LogMeIn etc .


Preferred Candidate Profile :

  • Windows & MAC troubleshooting
  • Active Directory
  • Basic Networking (LAN/WiFi)
  • Win NT/2000
  • MS Office 2007, 2010. O365
  • OS – Win7, Win 10, MAC
  • Outlook 2007, 2010, 2016
  • Office Libre
  • PC/Laptop/Printers (Installation and Troubleshooting)
  • Fixing non-compliant machines missing critical security applications and latest updates
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