HR – Recruiter Associate

Full time @Artech India in Human Resources
  • Artech Infosystems Pvt Ltd Cyber Park, 1st Floor, Block B, Plot No. 76 & 77, Electronic City Phase 1 Doddathogur, Hosur Road Bengaluru 560100 View on Map
  • Post Date : June 6, 2024
  • Apply Before : September 4, 2024
  • 0 Application(s)
  • View(s) 23
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Job Detail

  • Job ID 13719
  • Experience 1 Year
  • Gender Both
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Job Description

Roles and Responsibilities :

  • Make outbound calls to the candidate and motivate them to complete job application.
  • Schedule/reschedule first day of work for the employees and sharing necessary information.
  • Review application form and make sure all the details are filled appropriately.
  • Handle inbound calls and resolve candidates queries.
  • Respond to candidates queries over email/text.
  • Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
  • Provide excellent experience to the candidates.
  • Maintaining a quality score of 90% and above throughout.
  • Escalate issues and seek advice when faced with complex issues/problems
  • Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirement
  • Participate in Team building activities
  • Ensure and maintain the security and confidentiality of client data
  • Ensure Customer Satisfaction

 

Preferred Candidate Profile :

  • Proven work experience in an international contact center environment (preferably USA) in making/receiving calls.
  • Experience working and delivering under strict timeline.
  • Should have neutral accent
  • Excellent communication skills (verbal and written).
  • An ability to handle sensitive and confidential information.
  • Agile and flexible with work schedule.
  • Experience working and navigation on multiple systems/tools.
  • Logical and analytical thought process.
  • Willing to work in any US shift (EST/CST/MST/PST).
  • Willing to work in rotational shifts and rotations week off as and when required

 

Education
UG : Any Graduate

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